How to Complain About Faults: Tenant Guide Sweden
As a tenant in Sweden, it is important to know how to properly complain about faults in your apartment. This guide simply explains the steps you should take, how to document damage and defects, when you can demand repairs from the landlord and how to use the Rent Tribunal[2] if the problem is not resolved. The text also explains your rights regarding reduced standards, deadlines for reporting defects and which evidence strengthens your case. The goal is to give you clear, practical advice so you can get defects fixed without unnecessary disputes and with respect to both the tenant's and the landlord's responsibilities. Read on for a step-by-step checklist and practical examples.
When and how to complain
Rules on rent and repair responsibilities are found in the Code of Land (Jordabalken), chapter 12[1], but in practice complaining usually means following simple steps: report the condition in writing, document and request action. Waiting too long can make it harder to obtain rights.
- Write a written fault report to the landlord with the date and a clear description of the defect.
- Attach photos, images and other evidence that document the damage or defect.
- Set a reasonable deadline for action, for example 14 days.
- Keep copies of all correspondence, receipts and any estimates.
- Contact the Rent Tribunal or seek advice if the landlord does not act.
Documentation and evidence
Good documentation strengthens your claim. For each defect you should note the date, time, description and who you informed. Take clear photos and store files in chronological order.
- Photo documentation with dates provides strong support for your complaint.
- Send the fault report by email or registered mail so you have proof of delivery.
- Make brief notes of phone calls and meetings with the landlord.
If the landlord does not act
If the landlord does not fix the defect within a reasonable time, you can turn to the Rent Tribunal for review or in some cases get help with enforcement via the Enforcement Authority (Kronofogden)[3]. Before acting, ensure your documentation is clear and complete.
FAQ
- How quickly must I complain about a fault?
- Complain as soon as possible after you discover the fault, preferably in writing within a few days or according to the lease terms.
- Can I withhold rent if the landlord does not fix a defect?
- Withholding rent is risky and should be avoided without legal advice, as it can lead to disputes and claims from the landlord.
- What does it cost to apply to the Rent Tribunal?
- Fees vary and many cases can be handled at no cost, but check current information on the Court's website before applying.
How to
- Document the defect with dates and photos.
- Send a written fault report to the landlord and request action.
- Set a reasonable deadline, for example 14 days.
- If nothing happens, file an application with the Rent Tribunal (HN1) or seek legal advice.
Key takeaways
- Always document damages with dates and photos.
- Set clear deadlines for the landlord to act.
- Contact the Rent Tribunal if problems are not resolved locally.
Help and support
- Jordabalken (chapter 12) on Riksdagen
- Rent Tribunal and HN1 forms on Domstol.se
- Information on enforcement at Kronofogden
