Tenant guide: lost keys and deposit in Sweden
Losing a key can be stressful for a tenant, especially when a security deposit and proof of payment are involved. This guide for tenants in Sweden explains the steps to take immediately after losing a key, how to document expenses, when a landlord may deduct from a deposit and how proof of payment can support your case. We also describe how to contact the Rent Tribunal or the Enforcement Authority if a dispute arises, typical deadlines to be aware of and which pieces of evidence are most useful. The information is practical and easy to follow without legal background. In many cases locks must be changed if intrusion risk increases, and the landlord may request compensation for reasonable costs. Keep receipts, take photos and request written confirmation for payments.
What to do when you lose a key
Start by checking if you have spare keys or obligations stated in your lease. Contact the landlord immediately to inform them of the loss; this reduces misunderstandings and shows you are acting promptly.
- Contact the landlord quickly and explain the situation.
- Assess whether locks need changing for security and discuss who pays.
- Keep receipts and proofs of payment for all expenses.
- Request written confirmation from the landlord regarding deposit use and reimbursement.
Deposit and deductions
The security deposit may be used to cover damages or unpaid rent under the Swedish Land Code, Chapter 12 (Tenancy), where applicable[1]. The landlord may only deduct actual costs and should be able to provide receipts or other proof. If you believe a deduction is incorrect, request a detailed written account and keep all proof of payment.
Disputes and next steps
If you cannot agree, the Rent Tribunal can decide the issue. Application forms and information are available via the courts[2]. If a decision becomes enforceable and there are unpaid claims, the Enforcement Authority can be used to collect debts[3].
Frequently Asked Questions
- Can the landlord use my deposit for lost keys?
- Yes, the landlord can deduct for actual costs to restore security, but deductions must be reasonable and documented [1].
- Who pays for a new lock?
- It depends on the circumstances; often the tenant pays if the loss resulted from negligence, but responsibility can vary.
- When should I contact the Rent Tribunal?
- Contact the Rent Tribunal if you cannot reach agreement with the landlord about the deposit, deductions or related disputes [2].
How to
- Call or email the landlord immediately and document the contact.
- Decide if a lock change is necessary and request a written estimate for costs.
- Keep receipts, photos and proof of payment for all actions.
- Request a written accounting from the landlord if the deposit is to be used.
- If you cannot resolve the issue, apply to the Rent Tribunal with your evidence.
Help and Support
- Domstol.se — Rent Tribunal (Hyresnämnden)
- Kronofogden.se — Enforcement Authority
- Riksdagen.se — Land Code (Jordabalken)
